orders & shipping
Can I modify or cancel my order?
If your order hasn’t shipped, reach out to our support team immediately. We'll do our best to accommodate changes or cancellations. Once shipped, orders cannot be altered, but you can return eligible items.
How do I qualify for free shipping?
Yes, we offer free shipping on orders over $100. Standard shipping rates apply to other orders, with express options available for faster delivery.
how long will my order take to arrive?
Standard shipping typically takes 5-7 business days, while express shipping is available for a faster option.
Products & Usage
Are your products safe for sensitive skin?
All our products are dermatologically tested and formulated with sensitive, acne-prone skin in mind. Our formulas are gentle and safe for all skin types, including melanated skin.
What makes MINALONE products unique?
our formulations are designed with the specific needs of melanated skin in mind, prioritizing clinically tested ingredients that target hyperpigmentation, erythema, and other common skin concerns. what truly sets us apart? our clinical trials are made up entirely of individuals with fitzpatrick skin types 4 through 6.
this means every product is tested for efficacy and safety on the very skin tones we’re here to serve—because we believe real results start with real representation.
Ingredients & Sustainability
Are your products clean and cruelty-free?
Yes, all MINALONE products are cruelty-free, sustainably sourced, and use clean, scientifically-backed ingredients.
Where are your ingredients sourced from?
we source high-quality ingredients globally, including middle eastern botanicals long-since used in arabian beauty regimens, ensuring they meet our sustainability and efficacy standards.
